AI-Powered Call Centre QA
Analyse Every Call. Coach Every Agent.
TotalView AI turns your call recordings into a business intelligence engine — surfacing insights about churn, sales, compliance, and coaching.
Built for teams using
Hidden Insights in Every Call
Your customers are already telling you everything. You just need to hear it.
Why are customers churning?
Churn signals appear in calls 2-4 weeks before cancellation. We surface them so you can act.
Where are scripts failing?
See exactly where prospects disengage and which objections agents struggle to handle.
What are competitors doing better?
Customers mention competitors directly. Capture pricing comparisons and feature gaps.
Which agents need coaching?
Identify struggling agents early. Replicate what your top performers do differently.
Are we staying compliant?
Every call checked against regulatory requirements. Sleep better at night.
What's really frustrating customers?
Real sentiment from real conversations. Not filtered survey responses.
These insights are locked in your call recordings right now.
See what you're missingFrom insight to action
Everything you need to understand your customers, coach your team, and make smarter business decisions.
100% Call Coverage
Catch churn signals before customers leave. Spot compliance gaps before they become fines. No more hoping your 2% sample catches the real issues.
Business Intelligence Engine
Ask questions in plain English. Get answers instantly. "Why are customers churning?" "Which scripts are failing?" Data-driven decisions replace gut feelings.
Compliance Monitoring
Sleep better knowing every call is checked against regulatory requirements. When the auditor asks for proof, you have it instantly.
Agent Coaching Platform
Know exactly where each agent needs help — no more guessing. Turn your best performers techniques into everyone's techniques.
Smart Review Queue
Stop drowning in random samples. Your QA team focuses on calls that actually need human attention while AI handles the rest.
Voice of Customer
Hear what customers really think — not filtered survey responses. Uncover frustrations, praise, and competitor mentions at scale.
Get started in 3 simple steps
From upload to insights in minutes
Connect Your Calls
Upload files or integrate via API. We support all major formats and phone systems.
AI Analyzes Everything
Automatic transcription with speaker labels. Every call scored against your custom quality checks.
Coach With Confidence
Flagged calls surface automatically. Drill into transcripts, hear key moments, and drive real improvement.
From blind spots to total visibility
Stop guessing. Start knowing. With TotalView AI, every decision is backed by data from 100% of your customer conversations.
- Catch at-risk customers before they churn
- Coach agents with data, not assumptions
- Prove compliance to regulators with confidence
- Make marketing decisions based on real customer voice
Simple, transparent pricing
Start free. Scale as you grow. No hidden fees.
Starter
Perfect for testing with a small pilot team
- 250 hours included
- ~5-10 agents full coverage
- Full access to all features
- Standard support
- £0.08/min overage
Growth
Best value for growing teams
- 2,500 hours included
- ~60-125 agents full coverage
- Full access to all features
- Standard support
- £0.04/min overage
Enterprise
For large organisations with custom needs
- Unlimited volume
- 500+ agents
- White-label access
- Dedicated account manager
- Custom integrations
- SLA guarantees
Frequently asked questions
Our AI achieves 99.2% transcription accuracy across various accents and audio qualities. We use state-of-the-art speech recognition models that continuously improve.
Most calls are fully transcribed and analyzed within 2-5 minutes, depending on length. You'll receive instant notifications when results are ready.
Absolutely! You can create unlimited custom scorecards with weighted criteria specific to your business needs. Our AI adapts to evaluate exactly what matters to you.
Yes. We use enterprise-grade encryption (AES-256) for all data at rest and in transit. We're SOC 2 Type II compliant and GDPR ready.
We integrate with all major phone systems including Five9, Genesys, NICE, Talkdesk, RingCentral, and more.
Yes! Start with 10 free hours of transcription on any plan. No credit card required.
Ready to see what you've been missing?
Book a demo and discover the insights hiding in your call recordings.
Free call analysisSetup in 5 minutesNo commitment