Complete Platform

Turn Every Call Into Business Intelligence

Surface insights about churn, sales, compliance, and coaching. Make smarter decisions backed by 100% of your customer conversations.

Built for Every Stakeholder

Whether you're focused on quality, compliance, operations, or training — TotalView AI delivers.

QA Managers

100% coverage. 85% time saved. Zero blind spots.

"Sleep better knowing nothing slips through."

Operations Directors

150x more coverage at half the cost of one hire.

"Stop firefighting. Start preventing."

Compliance Officers

Every call checked. Complete audit trails. 24/7 ready.

"Prove compliance to regulators with confidence."

Training Leaders

+23% satisfaction. Data-driven coaching. Faster ramp-up.

"Know exactly where agents need help."

100% Call Coverage

Catch churn signals before customers leave. Spot compliance gaps before they become fines. No more hoping your 2% sample catches the real issues.

  • Every conversation analyzed — nothing slips through
  • Speaker diarization — know exactly who said what
  • Bulk upload or real-time API integration
  • All formats supported — MP3, WAV, M4A, MP4
"We went from hoping we caught issues to knowing we catch everything."

Custom Quality Checks

Your business. Your rules. Tell the AI what matters in plain English and it evaluates every call against your exact criteria — consistently, every time.

Check Types:

Compliance

Never miss a disclosure. Prove it to regulators.

Quality

Consistent scoring. No reviewer bias.

Business Intelligence

Competitor mentions, upsells, churn signals.

How it works:

  1. 1Write your criteria in plain English
  2. 2Set severity levels (info, warning, critical)
  3. 3AI scores every call automatically
  4. 4Get pass/fail with reasoning and evidence

No rigid templates. No technical setup. Just tell the AI what to look for.

Smart Review Queue

Your QA team stops drowning in random samples. They focus on calls that actually need human attention while AI handles the rest.

Auto-flagging rules:

  • Score below threshold (you set it)
  • Critical check failures
  • Unusual patterns detected

For each flagged call:

  • See exactly why it was flagged
  • Jump to the relevant moment in the transcript
  • Listen to the audio with one click
  • Add notes, approve, or escalate

85% time saved. Focus on what matters.

Agent Coaching Platform

Know exactly where each agent needs help — no more guessing. Turn your top performers' techniques into everyone's techniques.

Agent dashboards show:

  • Individual performance trends
  • Pass rates by check type
  • Improvement velocity tracking
  • Team leaderboards

Coaching tools:

  • Scorecards with structured feedback
  • Side-by-side call comparisons
  • Before/after training analysis
  • Specific coaching recommendations
+23% customer satisfaction improvement in 90 days

AI Copilot

Stop waiting for reports. Ask business questions in plain English and get answers instantly. 24/7 access to insights from every call.

Example questions:

"Why are customers churning this week?"
"Which agents struggle with price objections?"
"What are customers saying about competitor X?"
"Show me calls where compliance failed"

AI Copilot can also take action:

  • Flag calls for review
  • Add notes to calls
  • Generate reports on demand

Data-driven decisions replace gut feelings.

Campaign Reports

Share insights with stakeholders in one click. Executive summaries generated automatically — no analyst time required.

Every report includes:

Executive summary
Key metrics with trends
Top issues (prioritized)
Success highlights
Actionable recommendations
Agent performance rankings

Reports in seconds, not days.

Compliance Monitoring

Sleep better knowing every single call is checked. When the regulator asks for proof, you have it instantly.

  • Complete audit trails for every evaluation
  • Real-time alerts for critical violations
  • Evidence timestamps for quick verification
  • Export-ready reports for regulators
Zero violations missed. Audit-ready 24/7.

Voice of Customer

Hear what customers really think — not filtered survey responses. Uncover frustrations, competitor mentions, and feature requests at scale.

Use cases:

  • Competitor mentions and comparisons
  • Churn signals and retention opportunities
  • Feature requests and product feedback
  • Sentiment trends over time

Real customer voice. Real insights.

TotalView AI vs Manual QA

CapabilityManual QATotalView AI
Call coverage2-5%100%
Scoring consistencyVariable99.2% accurate
Time per call15-30 min< 5 min
ScalabilityHire more peopleUnlimited
Agent feedbackMonthlyContinuous
Compliance riskHighNear zero

Ready to turn calls into insights?

Book a demo and see what your customer conversations are really telling you.

Free call analysis · Setup in 5 minutes · No commitment