See how teams use TotalView AI to solve their biggest business challenges — from reducing churn to ensuring compliance.
Know exactly where each agent needs help
Coaching based on 2% samples or manager impressions. No visibility into what top performers do differently. Slow agent improvement and long ramp-up times.
TotalView AI analyzes every call to identify specific coaching needs, track improvement over time, and replicate top performer behaviours across your team.
Ask TotalView AI:
"What objections are new agents struggling with?"
Catch at-risk customers before they leave
Churn signals are present in calls 2-4 weeks before cancellation, but with only 2% of calls reviewed, these warning signs go undetected.
TotalView AI detects churn signals across 100% of calls — frustration, competitor mentions, cancellation requests — so you can intervene before it's too late.
Ask TotalView AI:
"Why are customers churning this week?"
Find where scripts fail and objections stumble
Sales calls with fixable issues go unidentified. Objection handling problems repeat across the team. Upsell opportunities are missed.
TotalView AI identifies exactly where prospects disengage, which objections agents struggle with, and what messaging resonates — across every sales call.
Ask TotalView AI:
"Which agents struggle with price objections?"
Every call checked. Complete peace of mind.
Sampling-based compliance creates unknown risk. Violations are discovered after the fact. Audit preparation is time-consuming and stressful.
TotalView AI checks every single call against regulatory requirements — FCA, GDPR, PCI-DSS — with complete audit trails and real-time alerts.
Ask TotalView AI:
"Show me calls where compliance disclosures were missed"
Campaigns based on real customer voice
Marketing messages are based on assumptions, not real customer language. Survey data is filtered and incomplete. Competitor positioning is guesswork.
TotalView AI captures how customers actually talk — their words, concerns, and comparisons — so your marketing resonates because it reflects reality.
Ask TotalView AI:
"What words do customers use when describing our product?"
Real sentiment, not filtered surveys
Customer feedback comes from surveys with 5-10% response rates. Real frustrations and praise are expressed in calls — unheard.
TotalView AI captures sentiment, frustrations, and feedback from 100% of customer conversations — the unfiltered voice of your customers at scale.
Ask TotalView AI:
"What's frustrating customers most this month?"
Book a demo and we'll show you insights from your own calls — no commitment required.
Free call analysis · See your own data · No commitment